Privacy Policy

1. Introduction

Greenville.Delivery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery platform, website, and mobile applications (collectively, the "Service").

2. Information We Collect

We collect information you provide directly, including your name, email address, phone number, payment information, and delivery addresses. For drivers, we also collect driver's license information, vehicle details, insurance information, and background check results.

We automatically collect certain information when you use the Service, including your IP address, browser type, device information, and location data (with your permission). Location data is essential for providing accurate delivery tracking and driver matching.

3. How We Use Your Information

We use your information to provide and improve the Service, process deliveries and payments, match customers with drivers, provide real-time delivery tracking, communicate with you about your account and deliveries, ensure the safety and security of our platform, and comply with legal obligations.

4. Information Sharing

We share limited information between customers and drivers to facilitate deliveries (such as pickup/dropoff locations and contact information). We share payment information with our payment processor, Stripe. We may share information with law enforcement when required by law. We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion for legal, regulatory, or legitimate business purposes, such as resolving disputes or enforcing our agreements.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can update your account information through the Service or by contacting us. You may request a copy of your data or request deletion of your account by emailing us at the address below.

8. Location Data

Our Service uses location data to provide delivery tracking, driver matching, and route optimization. Customers can see the real-time location of their delivery. Drivers' locations are tracked during active deliveries. You can disable location services in your device settings, but this may limit the functionality of the Service.

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our Service is used. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by sending you a notification. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@greenville.delivery.